Dana123 Terms & Conditions – A Complete Guide for Malaysian Members

1. Acceptance of Terms

This Terms & Conditions document constitutes a legally binding agreement between you ("Member" or "User") and dana123 ("Platform", "We"). By accessing, registering for, or using any part of the dana123, you confirm that you have read, understood, and agree to be bound by all terms contained in this document.

If you do not agree with any part of these terms, you are not permitted to use the platform dana123. Your continued use of the platform following notification of any amendments constitutes your acceptance of the revised terms.

2. Account Eligibility

To register and use the services of dana123, you must meet all of the following eligibility requirements at all times:

• Aged 18 years of age or older at the time of registration. dana123 does not accept registrations from individuals below this age under any circumstances.
• Residing in or accessing the platform from within Malaysia.
• Have full legal capacity to enter into a legally binding agreement under Malaysian law.
• Not listed on any active self-exclusion programme or recognised gambling protection programme.
• Not registering on behalf of another person or corporate entity.

dana123 reserves the right to request age verification at any time and may suspend an account while the verification process is underway. Winnings obtained while an account is under suspension will not be processed until verification is complete.

3. Registration & Account

Each user is only permitted to hold one (1) account on the platform dana123. Multiple accounts held by the same individual — whether using different names, email addresses, phone numbers, or payment methods — are strictly prohibited and may result in the closure of all associated accounts along with forfeiture of balances.

During registration, you are responsible for:

• Providing accurate, complete, and up-to-date information, including your full name, date of birth, phone number, and a valid email address.
• Keeping your account password confidential and not sharing your login credentials with any other party.
• Notify dana123 immediately if you suspect your account has been accessed without your authorisation.
• Updating your personal information whenever any changes occur.

dana123 will not be held liable for any losses arising from the use of your account by a third party as a result of your negligence in safeguarding your login credentials.

4. Deposits & Withdrawals

dana123 accepts deposits via the following local Malaysia payment methods: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX including Maybank2u and CIMB Clicks. All transactions are processed in Malaysian Ringgit (RM) only.

Deposit Terms:

• The minimum deposit amount per transaction is RM10.
• Deposited funds are credited to your account dana123 to your account immediately upon confirmation from the payment processor.
• You may only deposit funds from a payment method registered in your own name. Deposits from third parties are not accepted.
• In the event of any credit surplus arising from a technical issue, dana123 reserves the right to make the necessary adjustments.

Withdrawal Conditions:

• Withdrawals to e-Wallets are processed in under 5 minutes during normal operating hours.
• Withdrawals to a bank account via FPX may take up to 30 minutes depending on the receiving bank.
• Withdrawals must be made to the same payment method used for the deposit (anti-money laundering policy).
• Identity verification may be required for withdrawals that exceed certain limits.
• No processing fees are charged by dana123 for standard withdrawals.

5. Bonus & Promotions

All bonuses, promotions, and special offers provided by dana123 subject to the specific terms and conditions stated alongside each offer. Any applicable wagering requirements will be clearly disclosed before you claim a bonus.

General principles that apply to all bonuses at dana123:

• Each bonus may only be claimed once per user or household unless otherwise stated.
• Bonuses cannot be directly converted to cash without first fulfilling the specified wagering requirements.
• Winnings from Free Spins are bonus credits subject to wagering requirements before they can be withdrawn.
• dana123 reserves the right to withdraw any bonus obtained through dishonest means, including multi-account abuse or fraud.
• All bonuses have a validity period as stated in their respective promotion terms. Expired bonuses will be automatically forfeited.
• Weekly VIP Cashback is calculated based on net losses from the previous week and credited every Monday.

dana123 reserves the right to modify, suspend, or terminate any promotion at any time with reasonable notice.

6. Game Rules

All games available on the platform dana123 — including slots, live table games, lottery, and Sports Betting — are operated in accordance with the individual game rules available in each game's help section.

General principles applicable to all games:

• The outcome of all slots and table games is final once the round is complete. No appeals can be made against individual results generated by a certified RNG system.
• For Sports Betting, the odds displayed at the time a bet is accepted are the odds that will be used to calculate winnings, regardless of any changes that occur after that point.
• In the event of a technical issue during gameplay, dana123 reserves the right to void the relevant round or bet and return the wagered amount to the member's account.
• Postponed or cancelled sporting events will be settled in accordance with the Sports Betting rules established for each sport.
• Minimum and maximum bet limits for each game are shown within the respective game interface.

7. Prohibitions & Restrictions

The following actions are strictly prohibited and may result in immediate account closure along with forfeiture of all balances and winnings:

• Registering or holding more than one account on the platform dana123.
• Using automated software, bots, scripts, or any tools that manipulate gameplay or the betting process.
• Colluding with or sharing information with other players to gain an unfair advantage in live games.
• Depositing funds derived from illegal activities or using the platform for money laundering purposes.
• Transferring funds between member accounts or receiving funds from third parties.
• Using a false identity or inaccurate information during registration or verification.
• Attempting to exploit any technical vulnerabilities, bugs, or errors in the system dana123.
• Placing bets on behalf of another person or managing another person's account.

dana123 reserves the right to investigate any activity suspected of violating these prohibitions and to take appropriate action, including reporting to the relevant authorities where necessary.

8. Account Closure

Member-Initiated Closure: You have the right to close your account dana123 you at any time by contacting our customer support team via live chat or email at support@dana123.best. Any eligible balance in your account will be processed for withdrawal in accordance with standard procedures following identity verification.

Closure by dana123: We reserve the right to suspend or close your account without prior notice in the following circumstances:

• Breach of any terms set out in this document.
• Suspected fraud, money laundering, or any other illegal activity.
• Providing false information during registration or identity verification.
• Holding multiple accounts or misusing the bonus system.
• An active self-exclusion request received from you or an authorised party is in effect.

Should an account be closed due to a terms violation, dana123 reserves the right to forfeit all bonus credit balances and winnings obtained through means that violate these terms. Original deposit balances that have not been wagered will be assessed on a case-by-case basis.

9. Limitation of Liability

dana123 provides the platform on an "as-is" basis and makes no guarantee that the service will operate without interruption or error at all times. That said, we are committed to maintaining high platform availability and resolving any technical issues as quickly as possible.

We shall not be liable for:

• Indirect, consequential, or incidental damages arising from the use of the platform.
• Losses caused by your own internet connection failure or device issues during a gaming session.
• Third-party actions beyond our direct control dana123.
• Valid game outcomes generated by a properly functioning RNG system.

Maximum liability limit dana123 to any member shall not exceed the total amount deposited within the 30 days preceding the incident giving rise to the claim, except in cases of fraud proven by dana123.

10. Privacy & Data Protection

The collection, processing, and storage of your personal data by dana123 is governed by our separate Privacy Policy. By using this platform, you agree to the data collection and usage practices described in Privacy Policy us.

In short, dana123 is committed to:

• All your personal data is protected using 256-bit SSL encryption and the latest industry security standards.
• Not selling, renting, or disclosing your personal information to third parties without your consent, except as required by law.
• Providing you with access to the personal data we hold on your behalf upon written request.
• Deleting your data upon account closure once the mandatory retention period has expired.

11. Amendments to Terms

dana123 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. Material changes will be communicated to members via in-platform notifications or by email to their registered address within a reasonable period before the changes take effect.

Platform Usage dana123 after the effective date of any amendment constitutes your acceptance of the revised terms. It is your responsibility to review this page periodically to stay informed of the current applicable terms.

12. Responsible Gaming

dana123 is a strong advocate of responsible gambling. We believe that gambling is a form of entertainment and must be managed wisely. To help members stay in control, dana123 provides the following self-management tools, which can be activated through your account settings or by contacting our support team:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to keep your spending in check.
• Loss Limit: Set a maximum loss amount you are comfortable with over a given period.
• Session Time Limits: Set a daily time limit for your gaming sessions.
• Temporary Break: Take a break from the platform for 24 hours, 7 days, 30 days, or a duration of your choosing.
• Self-Exclusion: Permanently close your account if you feel that gambling is having a negative impact on your life.

If you or someone you know is struggling with a gambling-related problem, please contact customer support dana123 or read the full guide on the Responsible Gaming us. This platform for users aged 18 and above only.